{"id":29166,"date":"2017-11-07T04:07:50","date_gmt":"2017-11-07T04:07:50","guid":{"rendered":"https:\/\/jumpstreetasia.com\/?page_id=29166"},"modified":"2023-05-11T15:54:33","modified_gmt":"2023-05-11T07:54:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jumpstreetasia.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ header_font=”lemon-medium-milk||||||||” header_text_align=”center” header_font_size=”100px” global_colors_info=”{}”]<\/p>\n

FAQs<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”1. When will Jump Street open to the public?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

We are now open in KL since May 2014.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”2. Where is Jump Street located?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

Our address is No 8A Jalan 13\/6 Seksyen 13, 46200, Petaling Jaya, Selangor, Malaysia. Follow us on\u00a0Facebook<\/a> and Instagram to know more about us!<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”3. What are Jump Street opening hours?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

Tuesday – Thursday & Sunday – 10.00 am \u2013 06.30 pm<\/span><\/div>\n
Friday & Saturday – 10:00 am – 8:40 pm\u00a0<\/span><\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”4. Is there an age limit?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

All jumpers must be at least 12 years old to jump independently. After that, only the sky is your limit. Children under the age of 3 (free of charge). There are height limits of 120cm for High Performance and Zipline.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”5. Do I need to book my jumping time in advance?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

We strongly recommend booking your session before coming to Jump Street. To avoid overcrowding and ensure an enjoyable jumping time for everyone, we limit the amount of people who can jump in any given hour. If a session is sold out, you will only be able to enjoy the park if you have you booked online in advance. Booking is easy \u2013 it will take you just a couple of minutes to choose your time, pay, and even sign your waver electronically.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”6. Can I just walk in and buy ticket on the spot?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

Yes, you can \u2013 however we strongly recommend that you book your jumping time online before coming. For safety reasons and to avoid overcrowding we limit the number of people who can jump in any given hour. If a session is already full, we will not be able to sell you a walk-in ticket. Book online to avoid disappointment.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”7. I have never jumped on a trampoline \u2013 can I still come?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

Yes! Jump Street Park has activities for jumpers of all skill levels \u2013 from absolute beginners to professional athletes.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”8. Can I cancel my ticket?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

All tickets are non-refundable, non-transferrable and cannot be exchanged.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”9. What time should I arrive?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

You should arrive at least 15 minutes before the start of your session to allow time for check-in. The park will open doors 15 minutes before the first session of the day. All sessions start and finish at the top of the hour \u2013 if you arrive late, you will miss a portion of your session.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”10. What time do the sessions start?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

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Jumping sessions starts on<\/p>\n

10:00am – 12:00pm
12:10pm – 02:10pm
02:20pm – 04:20pm
04:30pm – 06:30pm<\/p>\n

Except for Unlimited Jump, you can arrive at any time.<\/span><\/p>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”11. What if I am late for my session?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

We recommend that you arrive at least 15 minutes before the start of your session to ensure sufficient time for the check-in. All sessions start and finish at the top of the hour \u2013 if you arrive late, you will miss a portion of your session.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”12. I am bringing my child to the park and I bought their ticket already. Do I also need to buy tickets for myself? I will not be jumping. ” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

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Non jumper is NOT allowed to remain inside the centre. Parents\/Guardian who wish to be with their kids and children\u00a0 who needs extra attention, we advise the parents\/guardian to purchase their ticket as well.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”13. What should I wear ?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

We recommend wearing comfortable clothing that is suitable for an energetic activity. For your safety and that of other jumpers, we ask that you avoid or remove any loose hanging jewelry as well as any sharp elements of your clothing (metal studs, buckles etc). Shoes are not allowed on the trampolines \u2013 all jumpers must wear a rubber socks or grip socks socks.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”14. Do I need to buy Jump Street socks?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

All jumpers must wear Jump Street grip socks to ensure safety and hygiene for all park visitors. Jump Street socks cost just RM6.00- and once you bought the socks, they are yours to keep. Just make sure to bring them with you the next time you come to Jump Street.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”15. Can I just jump in my own socks?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

Any rubber\/grip socks are allowed on our trampoline courts. Our socks cost just RM6 and are yours to keep \u2013 remember to bring them with you the next time you come to Jump Street.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”16. Can I bring my own food?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

No outside food is allowed at Jump Street. Our Jump Caf\u00e9 offers a great selection of healthy food, snacks and beverages (Open on weekends).<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”17. I would like to organise a party at Jump Street \u2013 how do I do it?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

We cater for many kinds of parties \u2013 from birthdays, to corporate events, fundraisers, or any other gathering. Please contact us at events@jumpstreetasia.com<\/a><\/span>\u00a0to enquire.<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”18. Is Jump Street safe?” icon_color=”#000000″ open_icon_color=”#000000″ _builder_version=”4.21.0″ title_font=”Gentona Bold||||||||” title_font_size=”20px” body_font=”Gentona Medium||||||||” global_colors_info=”{}”]<\/p>\n

Your safety is our priority. To ensure you have an enjoyable experience it\u2019s important you follow our safety rules. Click\u00a0HERE<\/a>\u00a0to learn more.<\/div>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

FAQsWe are now open in KL since May 2014.Our address is No 8A Jalan 13\/6 Seksyen 13, 46200, Petaling Jaya, Selangor, Malaysia. Follow us on\u00a0Facebook and Instagram to know more about us!Tuesday – Thursday & Sunday – 10.00 am \u2013 06.30 pm Friday & Saturday – 10:00 am – 8:40 pm\u00a0All jumpers must be at […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-29166","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/pages\/29166"}],"collection":[{"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/comments?post=29166"}],"version-history":[{"count":15,"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/pages\/29166\/revisions"}],"predecessor-version":[{"id":39361,"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/pages\/29166\/revisions\/39361"}],"wp:attachment":[{"href":"https:\/\/jumpstreetasia.com\/wp-json\/wp\/v2\/media?parent=29166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}